Effective date: 2 November 2026 Plans change, and we understand. This policy explains how to cancel, what you get back and how refunds reach you. It forms part of our booking terms and conditions. Free cancellation Holiday packages: if you cancel 21 days or more before departure, you get back everything you've paid, except any non-refundable items we told you about before you paid (see below). Day tours and activities: if you cancel 72 hours or more before the start time, you get back everything you've paid, except any non-refundable items we told you about before you paid. Some trips, such as certain attraction tickets, attraction tickets, fixed group departures or stays over peak dates, have their own cancellation terms. If so, we show them on the trip page before you pay and repeat them in your booking confirmation, and they apply instead of the table below. How to cancel Send your cancellation in writing, by email to sales@tracktourism.com or by WhatsApp to +60 18-259 3170. Include your booking reference, the lead traveller's name, and whether you're cancelling the whole booking or only some travellers. Send it from the email address or phone number used for the booking, or ask the lead traveller to send it. Your cancellation takes effect on the date we receive your message (Malaysia time), not the date we reply. We'll confirm it in writing; if you don't receive our confirmation, please contact us again. Refunds by notice period: holiday packages We count the days from…